Free Shipping On All Orders $150 or More |   Code: FREESHIP  |  We Ship from Canada

Sohna's Choice Online African Clothing Store

(587) 997-5971Facebook

Mon - Fri: 9 a.m. - 5 p.m.

Sat - Sun: 9 a.m. - 6 p.m.


Policies for Sohna's Choice


Afam

Shipping Policies

Thank you for shopping Sohna's Choice! We offer free standard shipping to Canada and the USA on all orders over $200.

Next Day Shipping
Our next day shipping option is only available for item(s) in stock and orders are delivered within two business days if ordered by 2:00 p.m. (Mountain Time). We cannot accept any order modifications on next day shipping items. All items available for next day shipping are marked in the next day shipping category.

Standard Shipping
Please allow 7 to 15 business days. Orders are delivered within 7-15 business days.* Free shipping to Canada and USA on purchases over $200.

Express Shipping
Please allow 3 to 6 business days. Orders are delivered within 3-6 business days* (guaranteed) or shipping will be fully refunded.

Shipping to International Destinations
Shipping internationally? We ship worldwide! Standard shipping orders are delivered within 12-16 business days.* Express shipping orders are delivered within 7-10 business days*.

*Please note that shipping tracking number will be sent to you via email for your reference. Delivery times exclude holidays and weekends. Orders that are flagged for verification will not be shipped until customer verifies the order.


Cancellation Policies

Standard Shipping
Orders can be cancelled or changed completely only within the first 24 hours of placing the order. We cannot guarantee cancellations or changes after 24 hours. Our items are made-to-order and once processed cannot be cancelled. If we are able to stop your order in the middle of the processing time, it will be assessed a 25% restocking fee.

Express Shipping & Next Day Ship
These orders cannot be cancelled as they are processed the same day.

Tote Bag

Maria Dress

Return & Exchange Policies

Returns & Exchanges

Thank you for shopping at Sohna's Choice! We are confident that you'll be satisfied with your order. However, if for any reason you aren't --

What Is Our Return Policy?

Sohna's Choice has a snag-free standard industry return policy. You may exchange or return any regular item for a refund of your purchase price (excluding shipping charges). Items must be in original condition, unworn, unwashed, and in original packaging with all tags attached.

All orders must be returned in the original packing as they were received. If they are worn or crushed or missing original tags and packing, an additional fee may be assessed. Returns should be processed 5 days from the order receipt date, and they should be received by us 10 days from the processing date.


How To Start the Return Process

Please send an email to indicating your full name, the order number, and the items you want to return or exchange and the reason. We will send you a Return Merchandise Authorization (RMA) through email with the complete address to return the items to along with instructions. Pack and seal your return merchandise securely and include a copy of RMA response email.

A return or exchange email request has to be made within 7 days of receiving the package. You will have 7 days after you receive your RMA to ship out your merchandise. Please note: Check your junk mail and spam folder if you have not received your RMA or call us at (587) 997-5971.

How Long the Process Could Take

Once a package is received by us, it takes 1-3 business days to make the refund or place the exchange order.

Returns
Refunds may take 2-7 business days to show the credit, depending on the bank.

Exchanges
Only up to 30 days from original order receipt date.

Yamarah Dress

Bells And ABBOJ Dress

Shipping Fees

We do not cover the cost of return shipping, and you will be responsible for return shipping charges. Please note that we are not responsible for items lost during return shipping, so please ensure you ship through a courier that offers a tracking service. Shipping and handling charges are also non-refundable.

Orders with free shipping that are exchanged or returned will be assessed a shipping charge of $14.99 to cover the cost of original shipping. We pay this to the courier company irrespective of customer's decision to return or exchange. Hence it is recovered.

Do Not Refuse Delivery

Call us if you would like to cancel or return an order. Courier companies are third parties. Refused packages are abandoned by courier companies, and redirection to our office is not guaranteed. If redirected, your package will be treated as a return, and return shipping fees will be assessed. If the package is lost or abandoned during the return, the complete cost of the package will have to be borne by the customer. Hence, please contact us if you chose to return or cancel an order, and we will be happy to assist you.


Restocking Fees

After our inspection, if the item is concluded as not being in immediate re-saleable condition, there could be a 10-30% restocking fee. A 30% restocking fee will be charged on items with missing tags that appear to have been used or abused. No refunds will be given on intentionally damaged or altered items.

Need to Return a Defective or Wrong-Shipped Item?

We take pride in our products. Please note there could be a variance in colour due to screen resolution which cannot be perceived as a defect. Also, due to the manual nature of the embroidery, there can be notable variations in embroidery designs. Variations are common for hand-made items and accepted as an industry-accepted standard. All returned merchandise is subject to inspection.

Exchanges for defective items will be made with identical size and item only, free of charge. Sohna's Choice will cover the return shipping costs for these exchanges. Your replacement item will be shipped with standard shipping. If you request express shipping, applicable fees will be included in your final cost. If no replacement item is available, a full refund for the item's cost and shipping charges will be given.

If you received the wrong item, to receive credit for your return shipping cost you must attach the return shipping receipt along with the return form. We advise that return shipping should be made using a trackable service, as we will not be responsible for lost packages.

Tapha Men's Shirt

Gloria Dress And Matching Handbag

Non-Refundable Items

Final Sales
All gift cards, e-gift certificates, jewelery, discounted items, and items in the clearance section of our website are final. Final sale items cannot be returned for exchange, credit, or refunds.

Kids' items are exchange only.

Full Custom-Altered Orders
Complete custom orders cannot be returned for exchange, credit, or refund. These items are specifically made to fit you and have no resale value.

Any length customization fee is non-refundable. And sizes from 4XL to 7XL are considered custom. Hence the customization fee will be non-refundable.

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